Support

At Velvet Spin Casino, we believe the key to a fantastic gaming experience is reliable and friendly support—anytime you need it. Our dedicated support team is here around the clock to assist you, ensuring your gaming sessions remain smooth, enjoyable, and worry-free.

Instant Help with Live Chat

Need immediate assistance? Our live chat service connects you directly with our friendly support agents in just a few clicks. Available 24/7, live chat typically provides responses within seconds, so you'll never have to wait long to get your questions answered or issues resolved.

Shoot Us an Email Anytime

Prefer reaching out via email? Simply send your inquiry to our dedicated email address at support@velvetspinmails.com. Our team aims to reply swiftly, usually within just a few hours, ensuring you receive clear and helpful responses to your queries about your account, gameplay, transactions, and more.

Comprehensive FAQs and Help Center

Don't forget to check out our detailed FAQs and Help Center. We've gathered answers to the most common player questions, making it quick and easy to solve many issues instantly. From deposits using methods like Bitcoin, MasterCard, Visa, Neosurf, or eZeeWallet to clarifying the terms of our exciting 200% Welcome Boost, we've got you covered.

Knowledgeable and Caring Support Agents

Our support team is not only efficient but also knowledgeable and committed to your satisfaction. Every Velvet Spin Casino representative is trained thoroughly to assist you accurately and promptly, no matter what issue or question you face. Whether it's clarifying bonus terms, assisting you with currency choices (AUD or Bitcoin), or guiding you through gameplay powered by Real Time Gaming software, our friendly agents are eager to help.

Rest assured, whenever you join us at Velvet Spin Casino, you're never alone. Friendly support is always a click or email away—day or night, we've got your back.